Privacy Policy

1. Introduction

The Couple Estate("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecouplestates.com(the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit an inquiry or contact form (name, email address, phone number, message)
• Sign up for newsletters or alerts
• Create an account on our platform

Automatically Collected Information

When you visit the Site, we may automatically collect:

• Browser type and version
• Operating system
• IP address and approximate geographic location
• Pages visited and time spent on the Site
• Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Connect you with real estate professionals for property inquiries
• Improve and personalize your browsing experience
• Send you property alerts and newsletters (with your consent)
• Analyze Site usage to improve our services
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Real estate agents: When you submit a property inquiry, your contact details may be shared with the listing agent or brokerage
• Service providers: Third-party vendors who help us operate the Site (e.g., email services, analytics providers)
• Legal requirements: When required by law, regulation, or legal process

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files stored on your device. You can configure your browser to refuse cookies, but some features of the Site may not function properly.

We use cookies for:

• Essential site functionality (session management)
• Analytics and performance monitoring
• Remembering your preferences and search filters

6. Third-Party Services

Our Site integrates with third-party services including:

• Walk Score®: For neighborhood walkability, transit, and bike scores
• OpenStreetMap / MapLibre: For interactive map displays
• Google Maps: For directions and location services

These services may collect information independently. Please review their respective privacy policies.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Inquiry form submissions are retained for up to 2 years.

9. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for communications at any time

To exercise these rights, contact us at ank@thecouplestates.com.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: