Privacy Policy

1. Introduction

The Couple Estates is the operating brand of 1000933192 Ontario Inc., the personal real estate corporation of Ank Bohra, a Salesperson registered with Platinum Gate Realty (collectively "we," "our," or "us"). We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecouplestates.com(the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit an inquiry or contact form (name, email address, phone number, message)
• Sign up for newsletters or alerts
• Create an account on our platform

Automatically Collected Information

When you visit the Site, we may automatically collect:

• Browser type and version
• Operating system
• IP address and approximate geographic location
• Pages visited and time spent on the Site
• Referring website or search terms

2b. CASL — Anti-Spam Compliance

Where you provide your email address to receive newsletters, property alerts, or other communications, you provide express consent under Canada's Anti-Spam Legislation (CASL). You may withdraw consent at any time by clicking 'Unsubscribe' in any email or by contacting us at ank@thecouplestates.com. We do not send commercial electronic messages without prior consent.

2c. SMS Terms and Conditions

If you provide your mobile number and opt in, 1000933192 Ontario Inc. (operating as The Couple Estates) may contact you by SMS/text message. SMS opt-in is always optional and is never required to submit a form or to use our services. By opting in, you agree to the following terms:

• We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
• You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at ank@thecouplestates.com.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• No mobile information collected for SMS will be shared with or sold to third parties or affiliates for marketing or promotional purposes. If you have any questions regarding privacy, please read our privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Connect you with real estate professionals for property inquiries
• Improve and personalize your browsing experience
• Send you property alerts and newsletters (with your consent)
• Analyze Site usage to improve our services
• Comply with legal obligations

4. Sharing of Information

Data will not be sold or shared with third parties for promotional or marketing purposes.

This applies to all users regardless of province, territory, state, or country of residence. We do not sell your personal information. The only circumstances in which we share the information you provide are the operational purposes listed below:

• Real estate agents: When you submit a property inquiry, your contact details may be shared with the relevant listing agent or brokerage so they can respond to your inquiry
• Service providers: Third-party vendors who help us operate the Site (e.g., email delivery, hosting, and analytics providers), who are permitted to use the data only to provide those services to us
• Legal requirements: When required by law, regulation, or legal process

No mobile information or phone number you provide for calls or SMS/text messaging will be shared with, or sold to, any third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files stored on your device. You can configure your browser to refuse cookies, but some features of the Site may not function properly.

We use cookies for:

• Essential site functionality (session management)
• Analytics and performance monitoring
• Remembering your preferences and search filters

6. Third-Party Services

Our Site integrates with third-party services including:

• Walk Score®: For neighborhood walkability, transit, and bike scores
• OpenStreetMap / MapLibre: For interactive map displays
• Google Maps: For directions and location services

These services may collect information independently. Please review their respective privacy policies.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Inquiry form submissions are retained for up to 2 years.

9. Your Rights

Under applicable Canadian privacy laws — including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) — you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for communications at any time

To exercise these rights, contact us at ank@thecouplestates.com.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

Ank Bohra is the individual accountable for the personal information handled by The Couple Estates and serves as our Privacy Officer. If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us: